Common Questions

See below answers which will help answer common questions.

Prices

Product Prices are in NZD and any purchase made will be charged in NZD. Hobby Hunter NZ reserves the right to change product prices without notification. However much of the time the dollar/price will actually be lowered! 

How long will my order take to get to me?

If your order is not a pre-order it usually takes 1-2 working days, once we have despatched your parcel. Rural deliveries will take longer.

Where is my tracking number?

We usually send out tracking numbers generally by 6pm, on the day we send your order out.

How do I track my order?

After we send your order, we email you a notification saying your order has been despatched.

Look for the tracking link in that email. Once clicked you will be taken to the Postage website where the tracking will automatically show up. Here you will see where your package is.

Most orders arrive within 1-2 working days. If you have not received our tracking email please first check your junk mail folder.

Be sure that you are checking the same email address that you made the order with. If you still haven't received the tracking email, please contact us.

My tracking number doesn't work?

Please note tracking numbers will not work on the tracking website until the courier has picked up your package. So if we have emailed your tracking number during the day (i.e. 1pm) please wait until 6pm to check your tracking. If your tracking number does not seem to work after 6pm, please contact us.

Can you send to my P.O. Box?

No. Unfortunately we are unable to send to PO Boxes.


I am overseas, can you ship to me?

No. We currently only sell within New Zealand. We are now currently looking at shipping overseas, so watch this space.

I forgot my account password?

To retrieve your account password simply go to our Login page. From there you enter your email address in the Password Reminder box to receive an email to get you back up and running.

Payment Name

When purchasing via Paypal, bank deposit with a debit or credit card the name that will show on your statement will be "Paypal * Hobby Hunter NZ" or CP West t/a Hobby Hunter NZ

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